FAQ

Yes we are! We are still shipping safely and securely and trying to keep on time deliveries!

We care about all of our customers and are applying proper protocols to our material handling, processing and shipping using:

1. Prevention protocols: Gloves and masks where applicable, washing hands and social distancing
2. Sanitization protocols: Alcohol and Clorox wipes, maintaining clean and sanitray work surfaces

We are all in this together. Thank you and stay safe to you and yours.

Shipping to most all of the USA is fairly consistent and getting to locations pretty much on-time. International shipping can depend on the country being sent to. During this pandemic, ship times can take much longer in some cases as long as 60 days. Some countries are putting medically crucial supplies ahead of any other shipments and therefore can take longer for shipments to reach you. Thank you for understnading and we are all in this together!

You can contact me anytime via the CONTACT ME or . I try to respond within 1-3 business days.

I do not do custom orders at this time unless it is an announced item/product that directly involves customization.

I run sales, contests and promotions regularly be sure to signup for my newsletter for the latest promos, news and info. Also be sure to take part in my rewards program, Sparkles! You can collect Sparkles in various ways and use your Sparkles for discounts in my Shopify store!

Shipping is currently 2-3 weeks and we are currently on time for all of our deliveries.

You can also see your ship status on your order form and after shipping you can track your item using our convenient Tracking Page.

I have a video that show how I use the Dashtabs using peel and stick Dashtabs and clear vinyl to finish the Dashtabs here. Link: Dashtab Tutorial

Here are the conversions from your Foxy Fix size to my dashboard size:

+Foxy No. 0 - Micro

Foxy No. 1 - Passport

Foxy No. 2 - Pocket

Foxy No. 3 - A6

Foxy No. 4 - Personal

Foxy No. 5 - B6

Foxy No. 6 - Narrow

Foxy No. 7 - Wide

We have divider style in top tab as well as side tabs and bow tabs. Along with different materials such as:

• Frost
• Diamond
• Crystal Clear
• Black matte

See the range of dividers here: https://www.plannerpress.net/collections/divider-tab-system

Our pocketcards are thick plastic cards that are printed meant to fit into our vinyl pocket or your existing planner pockets. They feature a perfect thickness and resilient plastic material taht will not fray from flipping or use.

Check back often to see our new selection as we are adding new designs consistently!

Thank you so much for ordering from us multiple times, however I cannot combine orders at this time due to the logistics and number of customer orders in the queue.

Most items process in 2-3 weeks and then are sent to shipping. Other items will be listed shipping times if longer production times and special sale periods. Items are shipped via USPS so please allow time for the postal service to deliver your items. I provide tracking numbers as well so you can track the items progress. International orders can take more time to arrive to you so please be patient as your country mail delivery is different worldwide.

Once you do place an order, you can check out the LIVE order tracking page here to find your status: https://www.plannerpress.net/apps/shippings/finder/

Your receipt gives you an estimated shipping date and we try to adhere by that date in all cases and in some cases may ship sooner! Please allow at least that amount of time and realize that the USPS can lose shipments (tracking will help estimate shipping timeframe).

Check out the LIVE order tracking page here! https://www.plannerpress.net/apps/shippings/finder

First, check your LIVE order tracking page: https://www.plannerpress.net/apps/shippings/finder

If your tracking says your package is in transit, you can contact USPS with your tracking number and they can inform better on the status or location. If your tracking says your package was delivered, you can take these steps:

1. Check your shipping address to make sure the address is your correct and current address.

2.  Contact USPS with your tracking number and they can perform a dropped off GPS trace (make sure to ask them for this). They can see a gps track of where and when the package was delivered. They can be reached at 1-877-275-8777 or use the missing mail form: https://www.usps.com/help/missing-mail.htm

3. Check with your neighbors to make sure it wasn't delivered to the wrong home or in an obscure part of your home like the porch that the postal person may have left the package.

We do ship internationally to most locations. In order to find out shipping costs, create an account including your address and add the products to your cart. The system will then calculate your shipping cost during the checkout process.

Sometimes the tracking information does not seem to move or populate for some reason at the origin USPS post office. Sometimes packages are scanned at the next receiving USPS and then the scan updates. If your label has just been created within 1-3 business days, please be patient as we print labels as a first stage in our shipping process and then process shipments in batches one through three. If our total shipments are on the larger side, three batches and if on the smaller side, just one batch.

Your feedback is important to me - If you have any issue or question at all, please message me using the CONTACT form here as I will try to correct any issues with your order. I strive to respond to all messages within 1-3 business days.